Repair Requests

We do not offer returns or refunds. Eligible products may be accepted for repair after inspection by our team.

Repair Eligibility

• The original invoice or proof of purchase must be provided.
• The product must be submitted for inspection before repair approval.
• Repair availability depends on the product condition, design and availability of materials.
• Repair charges may apply depending on the type of damage.

Damaged Product

If your product arrives damaged or defective, contact us within 48 hours of delivery with clear photos and videos of the product and packaging.

Repair Time

The estimated repair time will be shared after inspection. Repair timelines may vary depending on the product and required work.

Important Information

• No return or refund will be provided.
• Customized, engraved or altered jewellery may have limited repair options.
• Damage caused by misuse, accident or improper care may be chargeable.
• Shipping charges for sending and receiving repaired products may apply.